Research

1. the use of CC and BCC

Answer: CC (carbon copy) - A method of sending a copy of an e-mail to someone, but implying that the person is not the direct recipient. BCC (blind carbon copy) - When sending an e-mail, if you BCC someone you are sending him or her a copy of your e-mail, but not allowing the recipients in the "To" or "CC" fields of your e-mail client to know that the BCC recipient was sent the message as well.

2. Parts of an email

Answer:

Headers

The message headers contain information concerning the sender and recipients. The exact content of mail headers can vary depending on the email system that generated the message. Generally, headers contain the following information:

• Subject. Subject is a description of the topic of the message and displays in most email systems that list email messages individually. A subject line could be something like "2007 company mission statement" or, if your spam filtering application is too lenient, "Lose weight fast!!! Ask me how."
• Sender (From). This is the senders Internet email address. It is usually presumed to be the same as the Reply-to address, unless a different one is provided.
• Date and time received (On). The time the message was received.
• Reply-to. This is the Internet email address that will become the recipient of your reply if you click the Reply button.
• Recipient (To:). First/last name of email recipient, as configured by the sender.
• Recipient email address. The Internet mail address of the recipient, or where the message was actually sent.

Body

The body of a message contains text that is the actual content, such as "Employees who are eligible for the new health care program should contact their supervisors by next Friday if they want to switch."  The message body also may include signatures or automatically generated text that is inserted by the sender's email system.

Attachments

attachments are optional and include any separate files that may be part of the message.

3. Give at least 5 rules in sending a good email

Answer:

1. Be concise and to the point.

2. Use proper spelling, grammar & punctuation. 

3. Do not attach unnecessary files. 

4. Do not write in CAPITALS. 

5. Read the email before you send it.